Privacy policy

Last updated: 11 November 2026

This policy explains what personal information Jolie Wellness (“we”) collects when you visit jolie-wellness.com or buy from us, why, and how we handle it.

What we collect

When you order, we collect your name, email address, phone number and delivery address, together with your order details. We never receive your card details: payment is taken by Ziina on its own secure payment page.

Why we use it

We use this information to process and deliver your order, to contact you about delivery, to provide support, to keep records required for our business and tax obligations, and to prevent fraud or abuse.

Our store platform

Our store runs on Shopify, which hosts the website and processes your information on our behalf to run the shop, the cart and checkout. You can read Shopify’s privacy policy.

Emails

We email you about your order: confirmation, shipping and delivery. We send offers only if you agree to receive them, and every offer email has an unsubscribe link.

Sharing

We share delivery details with the courier handling your order. To measure our Instagram and Facebook ads, we use the Meta Pixel and Meta’s Conversions API through Shopify: they record pages viewed, items added to the cart, checkouts started and purchases, and may include contact details in hashed (unreadable) form so Meta can match them to its users. We do not sell your personal information. We may disclose information where required by law or to protect our rights.

Cookies

Our store uses cookies to keep your cart, run checkout, remember your choices and measure visits and ads. You can block or delete cookies in your browser settings; the cart and checkout need some of them to work.

Retention & security

We keep order records for as long as needed for the purposes above and to meet legal obligations, then delete or anonymise them. Access is restricted to authorised staff.

Your choices

You may request access to, correction of, or deletion of your personal information, subject to records we must retain by law. Email hello@jolie-wellness.com or message us on WhatsApp at +971 58 880 1464.