Refund policy

Last updated: 11 November 2026

We want you to love your Jolie ritual. Every purchase is backed by our 30-day happiness guarantee — if something isn’t right, we’re here to make it right.

Check your order when it arrives

Please check your order when it arrives. If anything is damaged or incorrect, message us on WhatsApp within 48 hours with a photo and we’ll replace it.

Damaged or incorrect items

Message us on WhatsApp (+971 58 880 1464) or email hello@jolie-wellness.com within 48 hours of delivery, with your order number and a photo. We will send a replacement, or refund the affected item if a replacement isn’t possible.

Opened or used products

For safety and hygiene reasons, opened jars or products with a broken safety seal cannot be returned except where they were damaged or incorrect on arrival. If you’re unhappy with an opened product, contact us within your 30-day guarantee window and we’ll do our best to help. This does not affect rights that cannot be waived under applicable law.

How refunds work

Card payments are refunded to the card they were made from, through Ziina, our payment provider. We will confirm the amount when your request is approved.