Returns & Refunds

We want you to love your Jolie ritual. Every purchase is backed by our 30-day happiness guarantee — if something isn’t right, we’re here to make it right.

Check your order on delivery

Please inspect your order when it arrives, before paying the courier. If an item is visibly damaged, or the order is incorrect, you may decline it at the door and contact us the same day so we can make it right.

Damaged or incorrect items

If a product arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos where possible. We will arrange a replacement or a refund of the affected item.

Opened or used products

For safety and hygiene reasons, opened bottles or products with a broken safety seal cannot be returned except where they were damaged or incorrect on arrival. If you’re unhappy with an opened product, contact us within your 30-day guarantee window and we’ll do our best to help. This does not affect rights that cannot be waived under applicable law.

How refunds work (Cash on Delivery)

Because payment is collected in cash on delivery, any approved refund is arranged directly with you (for example, by an agreed method or as credit against a future order). We will confirm the amount and method when your request is approved.

How to request

Start a request from our contact page, quoting your order number. You can look up an order any time on the order tracking page.